FRUSTRATED

I'm so frustrated today. I need to develop another blog where I am the only one who knows the address and then I can just write, write, write. I'm so tired of talking to someone in the Philippines. My router quit working last week. I tried twice to have a conversation with two different people who spoke broken English. I wasn't too upset as my router was old anyway. Actually, Cox Communications told me my problem was not the modem on their end so it must be the router. A trip to Staples was necessary and there I bought a new router.

Tonight, I had four different telephone conversations with four different people who spoke very bad English. Finally, with the last person I couldn't stop myself. I heard coming out of my mouth "What country are you in right now?" She said "Philippines." Then, I said something I am so ashamed of. I said "Well, I just need to return this router and buy one where the tech support people live in the United States."

Here is why I can't believe I was so rude. I am never rude to people who are just trying to make a living. I'm trying too. That is why I need the Internet at home. Ninety percent of my job can be accomplished at home. There is another reason why I am so ashamed. I teach a Leadership Theories and Concepts course at the University for Ph.D. students and I also teach Leadership Development to seniors. I know better. I teach conflict management. Again, I know better.

I wish I was not such an impatient person. That has always been a negative trait of mine. If I want something fixed, I want it fixed now. Not tomorrow.

Obviously since I am writing this the router is working now. I bypassed the installation cd and went directly to the ip the second person I spoke to told me about and then I just prayed! I didn't know what to do once I got to the site so I just went to about three different places and changed numbers! My backup is the tech person at work. He always makes my needs a priority and I am so lucky to have him as a backup. Now I'm wondering if he is so quick to my needs because he knows how impatient I get. It's probably easier for him to fix my computer at the beginning than to try to figure out what I did in the process.

I'm through venting now. Tech support people are not paid enough when they have to deal with people like me. I'm going to listen to my own lectures! I should not get so upset about things like this. Surely there are more important things to spend my emotional energy on.